Privacy Statement

Raffinerie Tirlemontoise believes it is important to protect your privacy and wants to ensure that your personal data are protected in accordance with the Act of 08/12/92 on the Protection of Personal Privacy. This privacy statement explains which personal data are collected and how we use and process them. This privacy statement applies when you use our website and provide us with information. We advise you to read this privacy statement before visiting our website.


Data collection

The personal information you provide via this website or via an e-mail campaign related to this website is stored by Raffinerie Tirlemontoise. You agree that these may be used to supply the services and/or products requested by you, to follow-up your file or to provide you with additional information. The company may store some personal information about you (such as your surname, your first name, your native language, your address, your telephone/mobile number and your e-mail address, etc.).


This information is stored, for example, if you submit a question using the contact form. If you are interested in our industrial products and their technical specifications, you are able to consult this information on our website after requesting a login and password. When submitting this request you need to supply some data (surname, first name, company name, title, address, e-mail address and gender). These data are used to monitor access to views of our product information as well as to optimise our relationship with these (new) business partners at a later stage. One example is sending out a newsletter. Finally, data can also be collected through campaigns linked to this website.


How you can ask questions about our privacy policy and request your personal data?

Your information is supplied on a completely voluntary basis and you have the right not to provide it.


Raffinerie Tirlemontoise will handle visitors/participants’ data in accordance with the Act of 08/12/92 on the Protection of Personal Privacy. The company may use this information to promote its products and services. The participant/visitor has the right to consult the data relating to him or her and may, where appropriate, request they be corrected or deleted by sending an e-mail to:



©Raffinerie Tirlemontoise. All copyright and other intellectual property rights related to all texts, images, sounds, software and other materials on this website are the property of Raffinerie Tirlemontoise or its affiliated companies, or are included with the relevant owner’s permission.


You are permitted to browse this site and to reproduce extracts by way of printing and downloading them to a hard disk and to distribute them to others, but in all cases for information purposes only and provided that the above copyright notice appears in all such reproductions. No reproduction of any part of the site may be sold or distributed for commercial purposes.


Terms and conditions of use

By using this website you acknowledge that you accept the terms and conditions of use. You undertake not to use this website for illegal purposes or practices, including unauthorised infiltration of certain parts of the website, hacking or uploading viruses. The owner of this website may change the terms and conditions of use at any time without prior notice.



Raffinerie Tirlemontoise s.a. /Tiense Suikerraffinaderij n.v.
Tervurenlaan / Avenue de Tervueren 182 B-1150 Brussels